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Our Terms, Your Rights — What You Need to Know

Using zeturf means you agree to the terms set out here. These rules cover how your account works, what we can and cannot do, and what you can expect from us — read them before you start, so there are no surprises later.

Account EligibilityJurisdiction-Dependent AccessJazzCash & Easypaisa ConditionsData Handling PolicyRaast Payment Terms
zeturf Our Terms, Your Rights — What You Need to Know
DATA AND SECURITY

How We Handle Your Information and Account Security

We collect account data — your name, contact details, and payment method references — only to operate your account and verify transactions made through JazzCash, Easypaisa, or Raast. We do not sell your personal data to third parties, and we do not store payment PINs or wallet passwords at any point. Data is retained for as long as your account is active, plus the period required by any applicable regulatory obligation. You can request a copy of the data we hold or ask for its deletion by contacting support through your account settings.

Data Retention Policy

We keep account data while your account is active and for any mandatory post-closure period under applicable law. You can request deletion through the support contact in your account settings.

Account Security Steps

Login changes and withdrawal requests require OTP verification sent to your registered Pakistan mobile number. This stops unauthorised changes even if a password is compromised.

Cookie and Tracking Use

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings panel on the site.

Who to Contact for Data Requests

Send data access, correction, or deletion requests to the support email in your account settings. Include your account ID so we can locate your records quickly.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how these terms apply to your account, or need to raise a formal concern about data handling or a disputed transaction, here are the direct paths to reach the right team. Response times vary by channel — for urgent account issues, the live chat path is fastest.

Team online

Account and Terms Queries

Use the live chat widget in your account dashboard to raise a question about how a specific term applies to your situation. Available during platform operating hours.

Formal Legal Requests

For data access requests, account closure, or formal dispute escalation, contact us through the support email listed in your account settings. Include your registered account details.

Transaction Disputes

Disputes involving JazzCash, Easypaisa, or Raast payments should be raised via the transactions tab in your account dashboard. Attach your payment provider reference number.

Common Questions About Our Terms and Your Rights

Here are the questions we hear most from Pakistan users about how our legal terms work in practice — covering eligibility, data, payments, and how to act if something goes wrong.

Eligibility depends on your location and local law. You can open an account where platform access is permitted under the laws that apply in your region of Pakistan.

Yes. Send a request to the support email listed in your account settings, include your account ID, and we will provide the data we hold within a reasonable timeframe.

Go to the transactions tab in your account dashboard and submit the dispute with your JazzCash or Easypaisa payment reference. Our team reviews both the platform record and the provider record before resolving it.

Yes. Contact support through your account settings, confirm your identity via the OTP step, and request permanent closure. Data is deleted subject to any legally required retention period.

Yes. Any update to these terms is sent to your registered contact email before the new terms take effect. Continued use of the platform after that date means you accept the updated terms.

We do not share or store your JazzCash, Easypaisa, or Raast PIN or wallet credentials. Those payment providers handle their own authentication. We only hold the transaction reference for account verification.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.